RebilderHelp Center

Installed, but no visits are showing

Usually one of two things: agent traffic simply hasn’t arrived yet, or serving works but event reporting isn’t wired.

First: traffic takes time

Agent visits are a small fraction of total store traffic. On a smaller store, days can pass between agent visits — an empty log in the first hours after install is normal and not a signal that anything is broken.

The checklist

  1. Verify serving: open Console → What agents see and preview one of your product URLs. A green verdict means the gateway is answering agents.
  2. Verify reporting: serving markdown and reporting events are separate wires. Ask your developer to confirm the gateway’s event reporting is connected to Rebilder’s events endpoint with your API key (the “Events sink” section on the Install page). A store can serve agents perfectly while the Console stays empty.
  3. Check the key: in Settings, the store should show an active key (sha256:…). Events sent with a revoked or missing key are rejected and never appear.
  4. Check your filters: on Agent visits, make sure a Kind or Platform chip isn’t filtering everything out — “all” on both rows shows everything.