Troubleshooting & FAQ

No visits showing, preview says HTML, sign-in trouble, multiple stores, and how to reach support.

• Installed, but no visits are showingUsually one of two things: agent traffic simply hasn’t arrived yet, or serving works but event reporting isn’t wired.
• Preview says agents get full HTMLThe amber verdict means the gateway didn’t answer on that URL — not installed, not covering that route, or (on Shopify) you previewed the wrong path.
• I can’t sign inMagic-link quirks, password rules, and why you might land on “Get started” instead of your team’s dashboard.
• I run multiple storesOne organization can hold several stores — each with its own ID and key — with a switcher on the per-store surfaces.
• Contact supportEmail support@rebilder.com — and what to include so the first reply is the useful one.